Service Waivers and Contracts

When you bring your PC to Tech and Photo Essentials, you will be asked to sign the following service waiver for the protection of both parties and to outline our level of service. If you like, you may download and print the waiver to fill out in advance of your pickup or dropoff time.

I authorize Tech and Photo Essentials to perform work on my computer as detailed on the reverse of this waiver form and bound by the terms and conditions below.

x_______ I understand that Tech and Photo will only perform the work listed on the reverse. For technical support (in person, over the phone or otherwise) after the original work has been completed, I will be required to pay full regular support rates.

x_______ I certify that I am the legal owner or an authorized representative of the owner of the computer system described on the reverse. In the event that I am found not to be the true legal owner or an authorized representative, I assume all liability for any and all claims made as the result of the technical support rendered by Tech and Photo on this computer system.

x_______ I understand that Tech and Photo is not an authorized service dealer and that technical support rendered by Tech and Photo may void manufacturer warranties for this computer system. Tech and Photo does not assume any liability or provide any warranty in the event that the manufacturer warranties are voided.

x_______ I understand that Tech and Photo is not liable for any loss of data as a result of a computer repair request. I am aware that Tech and Photo will ONLY back up data found in Windows user folders (My Documents, My Pictures, etc) and that full data backup is my own responsibility.

x_______ I understand that Tech and Photo provides a warranty of 90 days on hardware repairs for manufacturer defects or failure of the replaced component ONLY. Physical damage or misuse of replaced components is NOT covered.

x_______ I understand that NO warranty is given on software cleanups (malware, viruses etc) beyond 24 hours from the time of pickup and that cleanup of current infections does NOT protect against future reinfections. Repeat software cleanups will be charged at full regular price.

x_______ I expressly waive all claims against Tech and Photo and release, indemnify and hold harmless Tech and Photo for any damages to my computer or data that may arise from any work performed. The liability of Tech and Photo is strictly limited to quoted repair cost for hardware damages that are due to negligence on the part of Tech and Photo.